Supporting every SMART practice
Closer support while you settle in. Lighter touch once you’re embedded.
Every SMART General Practice product comes with a structured programme of check-ins. Each one asks how things are going, acts on what you tell us, and reports back on what’s changed.
● Instant support
No need to wait for a check-in email. Our support team is available throughout core GMS hours, 08:00 to 18:30, and can be reached via the live feedback link shared with you at go-live.
Your check-in schedule
What to expect from us and when.
Weeks 2 to 12
Every 2 weeks during the free trial (6)
Months 4 to 12
Monthly check-in (9)
Year 2+
Quarterly review
Weeks 2 to 8
Every 2 weeks (4)
Months 3 to 12
Monthly check-in (10)
Year 2+
Quarterly review
Months 1 to 12
Monthly check-in (12)
Year 2+
Quarterly review
+
Weeks 2 and 4
Every 2 weeks (2)
Months 2 to 12
Monthly check-in (11)
Year 2+
One combined quarterly review