Next Generation Econsultation
Built by GPs for GPs
Flexible, Cost-Effective and Pharmacy First Enabled
✓ Free to try for 3 months
✓ Then £1,000 for 12 months
✓ No catch. No hidden costs. Full technical support included
What is SMARTconsult?
SMARTconsult is a clinically structured econsultation system, designed by practising GPs to meet the real-world needs of modern general practice. It’s safe, simple to implement, and gives your team full control over what’s offered and when, without adding to your workload.
Practices can choose from over 70 condition-specific econsultations, each built around focused clinical questions, red flag logic, and NICE-aligned decision pathways. You decide which templates to offer and can switch them on or off at any time. SMARTconsult also allows you to automate activation between 08:00 and 18:30 to meet NHS core hours guidance, with no need to manually turn the system on and off.
SMARTconsult has supported over 500,000 patient consultations across more than 20 GP practices. It is now available nationwide with a 3-month free trial, including full access to all features, free technical support, and regular updates.
As featured on West Leeds Dispatch, read it here.
“Digital consultation system ‘transforms’ GP access”
70+
condition-specific econsultations
500,000+
patient consultations supported
20+
GP practices
Practice-Controlled
Clinically Structured
Red Flag Logic
Pharmacy First Ready
QOF/IIF Support
NHS Compliance
Why SMARTconsult works
Built by frontline GPs, for real-world general practice.
SMARTconsult was developed in response to the challenges we faced running multiple practices and managing healthcare for over 130,000 patients a year. Many digital consultation systems were not designed with the day-to-day realities of UK general practice in mind.
Too often, we found systems lacked the flexibility, clinical structure, or feedback mechanisms to truly support patients and staff. This meant longer forms, less relevant questions, and additional admin.
We built SMARTconsult to solve these problems: a system that’s clinically intelligent, easy for patients to use, and shaped by the real needs of practices. It works because we built it for the realities we live every day.
Clinically Structured Question Logic
SMARTconsult uses structured, condition-specific logic designed by GPs and aligned with the latest NICE guidance. Each question flow is built to be clinically relevant, concise, and appropriate to the presenting condition, helping to reduce unnecessary admin while improving the quality of information received.
Unlike static forms or generic templates, SMARTconsult adapts to the patient’s responses, presenting only the questions that matter for safe and effective care. This reduces burden on patients and staff, eliminates duplication, and produces clearer, more actionable summaries for clinical teams.
By combining national clinical guidelines with carefully structured digital pathways, SMARTconsult enables safer, faster consultations, all while keeping practices in full control of what’s offered and how it’s used.
Our SMARTconsults
Over 70 condition-specific econsultations. Your practice chooses which ones to offer.
General
Request sick note
Order medication
Medication query
Travel vaccines
Blood transfusion concern
Post-operative pain
Viral / Seasonal
Common cold or flu
Cough
Hay fever
Female Problems
Bladder infection
Vaginal problem
Painful periods
Irregular bleeding
Heavy periods
Delay your period
Mastitis (painful/inflamed breasts)
Incontinence
Contraception
Breast problems
Bacterial vaginosis
HRT / Menopause
Breathing
Chest infection
Asthma-related problem
Snoring
Breathing problems
Mental Health
Depression
Anxiety
Sleeping difficulty
ADHD
Male Problems
Breast problems
Bladder infection or problem
Spots on penis
Erection difficulties
Difficulty passing urine
Blood in urine
Vasectomy
Stomach or Bowels
Constipation
Diarrhoea
Piles (haemorrhoids)
Stomach problems
Heartburn (acid reflux)
Head
Migraine
Headache
Dizziness
Skin
Hair loss
General skin condition
Skin changes: moles & pigmentation
Scabies
Rosacea
Ringworm
Warts & verrucas
Impetigo
Nail infection
Acne
Eczema
Skin irritation or allergic reaction
Dandruff
Excessive sweating
Athlete’s foot
Bites and stings
Lifestyle Advice
Help with losing weight
Pain / Swelling
Elbow pain
Neck pain
Shoulder pain
Back pain
Hip pain
Hand problem
Wrist pain
Knee pain
Ankle pain
Foot pain
Swollen leg
Eyes, Ears, Nose or Throat
Stye
Sticky eyes
Sinusitis
Cold sore
Nose bleeds
Sore throat
Ear pain
Key Features
Everything below comes as standard, with free technical support and updates.
Feature
SMARTconsult
Condition-Specific Templates
Yes, over 70 condition-specific templates, each with clinically directed questions to support diagnosis and management.
Toggle Consults
Yes, switch on automatically in NHS core hours and choose which econsultations to offer.
Pharmacy First Integration
Direct booking: filter questions for Pharmacy First conditions. If criteria are met, patients are given a booking link to arrange a pharmacy appointment rather than just being signposted.
Red Flag Logic
Condition-based: each template includes both generic and condition-specific red flag logic to help safely direct patients to 111 or A&E when appropriate.
NHS Compliance
SMARTconsult keeps your practice in control: we process patient data securely under UK GDPR with a Data Processing Agreement in place. We’re aligned with NHS guidance on structured data and Pharmacy First referrals.
Data Collection for QOF/IIF
Yes, automatically collects weight, blood pressure, smoking status, carer status, and Friends and Family Test (FFT) feedback.
A Simple Patient Journey
SMARTconsult is simple for patients and seamless for your practice. Here’s how it works:
Step 1
Patient clicks the SMARTconsult button
No app, account, or login is needed. Access is via the practice website homepage.
Step 2
Patient selects a condition
Only the econsultation templates your practice has activated will appear.
Step 3
Patient answers tailored clinical questions
Questions adapt to the condition and the patient’s age, gender, and clinical risk. Every flow is NICE-guided and designed by UK GPs.
Step 4
Red flag symptoms trigger urgent advice
If urgent symptoms are flagged, the patient is advised to contact 111 or attend A&E. The consultation is still sent to the practice, supporting safe triage and a clinical audit trail.
Step 5
Complete PDF sent to practice
Practices can download and upload to Optum or SystmOne. Direct integration with both systems is underway.
Simple, Transparent Pricing
£1,000
Per practice, per year
✓ 3-month free trial
✓ Free technical support and updates
✓ No hidden or variable costs
Frequently Asked Questions
Will it integrate with our clinical system?
Yes. Consultations can be uploaded straight into the patient record, and full integration with Optum and SystmOne is underway.
How long does setup take?
Setup is quick. We’ll provide everything needed to add it to your website and train your team in under 30 minutes if needed.
What happens after the 3-month trial?
You can continue for £1,000/year, cancel with no penalty, or speak to us about feedback. There are no hidden charges or auto-renewals.
Do patients like it?
Yes, it’s simple to use and guides them through structured questions. Many patients prefer this over long phone queues or generic online forms.
Is it compliant with the NHS?
With recent NHSE and BMA updates, SMARTconsult has been built to ensure your practice remains in full control. You’re the data controller, and we process patient data securely and under your instruction, in line with UK GDPR. A Data Processing Agreement is in place, and integration with Optum and SystmOne is underway. We’re aligned with NHS guidance around structured data and Pharmacy First referrals.
Our Testimonials
Since implementing SMARTconsult in our practice, we’ve seen a significant improvement in managing GP workload. It has streamlined patient triage, reduced unnecessary face-to-face appointments, and allowed us to prioritise those who need in-person care the most. Our team can now work more efficiently, and patients benefit from quicker, more convenient access to medical advice.
Salaried General Practitioner
The use of SMARTconsult has allowed us to increase our capacity to assess and manage a number of conditions, without the need for a traditional face-to-face appointment. By allowing patients to consult electronically, and often outside of traditional surgery hours, we can better serve our community and their evolving healthcare needs. In an ever-pressured healthcare service, advances in digital technology are proving to be ‘game-changing’ for patients and clinicians alike.
Advanced Clinical Practitioner
We have seen a significant improvement in how we manage our workload. Many patient concerns can be effectively resolved without the need for a face-to-face appointment, which has freed up valuable time and capacity for those who need to be seen in person. This has allowed our clinical team to prioritise more urgent or complex cases.
Practice Manager
The new econsultation system allows a streamlined workflow and clear understanding of patient expectations prior to consultation which means that any concerns or issues can be addressed more quickly and by the appropriate person.
Salaried General Practitioner
Manage the way in and clinical capacity looks after itself